Welcome to Your Digital Banking Experience

Welcome to your new digital banking experience at Intrepid Credit Union

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Register for Online Banking

Registration Video

Getting started is easy! Just follow these steps:

Go to https://digitalbanking.intrepidcu.org/Registration

1. Click “Register a New Account” on the login page

2. Review and accept the Online Banking Agreement and Disclosures

3. Confirm your identity by entering:

   • Your Social Security Number or Tax ID
   • Your Member Number
   • Your Zip Code on file

4. Receive a one-time passcode via text or voice call

5. Create your username (8–40 characters, no special characters)

6. Create your password

7. Review and confirm your phone number, email, and time zone

That’s it! You’re all set to start using your new online banking experience.

Getting Started

Where do I register for Online Banking?

New Users will need to register their account through the "New User" login button.

https://digitalbanking.intrepidcu.org/Registration

Where do I download the mobile app?

iTunes Google

Bill Pay

Payments & Transfers

How do I make a loan payment from another bank account?

You can now use Intrepid Loan Payments to pay with a debit card or external bank account.

Access Intrepid Loan Pay:

1. Using digital banking 
   Select Transfer & Pay > Intrepid Loan Payments

To learn more about how to make payments, please click below!

Loan Payments

How do I transfer money between my accounts?

• On Mobile:
  Tap the Transfers widget on your home screen.

• On Desktop:
  Click the Transfer & Pay tab, then select Transfers.

From there, just choose the accounts and amount - and you're good to go!

Can I schedule recurring transfers or payments?

Absolutely! Setting up recurring transfers is simple and convenient.

Here’s how:

1. Start by scheduling a transfer as you normally would
2. When prompted, update the frequency to match your preferred schedule (e.g., weekly, monthly)
3. Confirm the details - and you’re all set!

Tip: Set up alerts so you’ll get notified when your transfers are processed. That way, you’re always in the know!

How do I set up external transfers?

Need to transfer money to an account at another financial institution? Follow these simple steps on your desktop:

1. Go to Transfer & Pay
2. Click Transfer
3. Select More Actions
4. Choose Add Account
5. Click Add an External Account
6. Look up your financial institution and enter your credentials

It’s fast, secure, and easy to manage your money across accounts!

Managing your money on the go? You can add an external account right from your mobile device:

1. Tap the Transfer tab
2. Select Add Account
3. Choose Add an External Account
4. Look up your financial institution and enter your credentials

Seamless transfers, wherever you are!

Mobile App Features

How do I log into the mobile app?

No need to remember separate usernames or passwords anymore - your mobile and desktop banking now use the same login!

To get started:

1. Download and open the mobile app.
2. Use the same username and password you registered with for desktop banking.
3. You're in! Enjoy secure access to your accounts anytime, anywhere.

How do I deposit a check with Mobile Deposit?

Ready to deposit a check without visiting a branch? Just follow these steps in the mobile app:

1. Open the app and tap the Check Deposit widget on your screen.
2. Review and accept the Terms & Conditions.
3. Start depositing checks anytime, anywhere!

Can I use Face ID / Touch ID?

Absolutely!

To set it up:

1. Open the mobile app
2. Tap More
3. Go to Tools > Settings > Biometrics
4. Toggle ON Face ID or Touch ID

Viewing Balances, Transactions and Statements

How do I view my balances and transactions?

Once you’ve registered and logged into digital banking, everything is right at your fingertips!

• You’ll see all your accounts listed in one place, along with current balances.
• Just tap or click on any account to view detailed transaction history.

Where do I find e-Statements?

You can view or register for e-Statements in just a few steps:

1. Go to the Accounts drop-down menu
2. Select eDocs
3. If you haven’t enrolled yet, you’ll be prompted to register
4. Once enrolled, your future statements will be available to view or download anytime

Enrolling in e-Statements waives the $5 paper statement fee, helping you save money and reduce paper waste.

If you need a copy of a past statement that isn’t available online, you can request one by contacting us via chat, phone, or the secure Message Center within online banking.

Montana Health Credit Card Users

If you are a Montana Health credit card holder, you can make payments, view your transaction history, and check your balance through the Montana Health Visa Credit Card link. This link is located under the Transfer & Pay section in online banking.

How to Hide Accounts 

Alerts

How do I set up Alerts?

Stay informed with real-time updates on your account activity!

To set up alerts:

1. Go to the Tools menu
2. Select Alerts
3. Choose and schedule alerts for things like:
   • Balance updates
   • Debit card purchases
   • Login activity
   • And much more!

Security & Settings

How do I update my contact information?

You can easily keep your info current by:

• Calling us directly, and a team member will assist you
• Visiting any of our branch locations, where we’ll help you update your details in person

How do I change my password?

If you ever need to update your password, it’s easy!

1. Go to the login page
2. Click or tap Forgot Password
3. Follow the prompts to reset your password securely

Supported Browsers

Supported Devices

The minimum supported operating system versions are as follows:

• iOS: Version 15 or later
• Android: Version 12 or later

Need Additional Assistance?

Call us

If you are experiencing issues please call us at (406) 443-5400. You can also contact us via the chat box on mobile and desktop application.

Live Chat

You can chat with a live agent right from your mobile or desktop! 

For Mobile

Desktop

Secure Message Center

You can send us a secure message anytime through your online banking access.

Here’s how:

1. Go to the Tools menu
2. Select Message Center